[Resolved]  Flipkart — Received used product with scratches

Address:	hyderabad
Website:	flipkart

Hello All,

Order ID - OD[protected]

Product - Sansui 32 inch HD led smart tv - JSW32ASHD

I have ordered sansui 32 inch smart tv on flipkart on 2nd OCT and i have received it on Sunday and during the delivery of the product delivery person just opened the top seal and i have seen the tv was present so did not took it out as i took delivery near parking area. Then when we opened after coming inside i noticed it has scratches on the screen and when we connected youtube has connected with some account and lot of search history in it and tv name is already set when we tried to connect with phone .

next day morning i received a call from the installation person he reached my home . I already informed him about the issue and he said we will come and verify he came and checked the product and said yes this looks like used product and mentioned same thing in his app and ignored installation .And said you can request for replace .

If i am wrong . the person came from flipkart has also checked the product and said this is used product you can request for replace or return and if i am really not happy with the product i would have requested for return why will i ask for replace with same product.

I have called customer care on same time they said it will be replaced . And next day i received the message saying return cancelled .

I have again called the support team and explained everything they took my request again for 2nd time and said it will be replaced now they are asking me for submission of aadhar card, driving license for verification . I wanted to know and raise my concern what they wanted to verify with my aadhar .

Is this my fault to receive the used product with scratches . i received product Sunday evening and in next 30 mins i have raised the complaint .

they product was also under return policy . If i am not happy with the product why would i request for replace i would have cancelled it . Is flipkart announcing big billion day and other offers to sell the used or left over products to customers ?

And i am really concern with this policy what would you need to verify with the customer aadhar and driving license.

I feel its better to visit store and buy rather then getting this 2nd class goods in flipkart . I wanted to take this legally. please suggest