Flipkart — received wrong item and then blocked my account

Kajal kajal

from Mumbai, Maharashtra

Address:	Patna, Patna, Bihar, 800023
Website:	Flipkart

Hi,
I have ordered a wrist watch with order id- OD[protected]but I have received wrong product.

My query is regarding different model that i have received.And i had conversation with your executive for refund and he agrees for the refund of the watch as its amount is Rs 4495.The watch that i have received is useless for me and its costing is Rs 5300.

For that i want my Rs 4495 refund in my account as soon as possible.As I am your prime customer this much you can do for your plus members customers.

Please look towards my case and solve it as soon as possible as amount is too high. want my refund but Flipkart has blocked my account as i am prime customer

So, look into the matter and resolve this problem.

Its more than a week but they are only extending days

Was this information helpful?

No (0)

Yes (0)

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. As per the discussion with the team, the return request for product "Titan 2569SM01 Analog Watch - For Women" cannot be fulfilled by the seller as the courier partner has confirmed delivery of the item to the recipient of the order with the product being intact. Your understanding is appreciated.

Oct 20, 2019

Updated by Kajal kajal I have received wrong ptoduct and thats your fault.When i have received that product at that time i have raise a complaint and one of your executive told me that there will be pick up on or before 15th oct.And now you are saying it will not be returned.and there was policy of refund i jave seen.
Amount is Rs 4495 then why i will prefer wrong product.

I want my refund only.

Oct 20, 2019

Updated by Kajal kajal Every executive says different story as senior also doesnt help.
Just extending time regarding unblock and pick.

Oct 22, 2019

Updated by Kajal kajal Still there is no response.They are extending days.
Please activate my account

Oct 29, 2019

Updated by Kajal kajal Still there is no revert.