[Resolved]  Flipkart — redmi note 5 64 gb

Address:	Rangareddy, Andhra Pradesh, 500078
Website:	flipkart.com

Sir,
I am a law student who lives in a campus in Suburban Hyderabad. Three weeks back, I ordered the above phone and received a damaged product. I submitted a replacement complaint and your employees came some days later, collected the damaged piece and told me that the new order will be delivered within three days. SInce then, I have not received it, and my account shows that the phone has been delivered on the same day as the older one was taken by you. I have for the past two weeks been trying to contact your customer service agents but I either got hung on, was asked to wait for humongous amounts of time without receiving a proper reply, and have till date neither received a replacement nor a refund. I hope you guys do the needful, because the only remaining alternative that I can come up with is to go to Consumer Court, and that is something which is both time consuming and problematic. I am a law student with no source of income, and I wish to tell you that this isnt the first time flipkart has been so irresponsible with product deliveries to our college campus, which is, as I already told you, in Hyderabad Suburbs. I hope you find it necessary to do the needful, so that such problems do not continue happening on our campus.