[Resolved] Flipkart — redmi note 7 pro (neptune blue, 64 gb)

Kranthi2551

from Pune, Maharashtra

Address:

411057

I am Kranthi and I placed order with flipkart (order no: OD[protected] on October 21st 2019. They collected my working old phone(Redmi Note 6 Pro) under name of exchange, also collected 5K more to give a new phone(Redmi note 7 pro). It turns out that phone is faulty.

I sincerely believe flipkart is selling refurbished & faulty mobile phones(that failed quality checks) in these falsh sales. Please take this to notice of indian government.

I ordered for replacement and I don't have any alternative mobile. The way they are treating me with their return policy is not good. I called their customer care multiple times and asked for communication in email as I don't have alternative mobile. They didn't agreed to that even.

They continuously send messages either customer care, authorized service persons stating that i am not accessible. How Can I be accessible when they sent me a faulty piece and took my old working mobile.

Eretail business must have stringent norms so that consumer won't be suffered like this.

+3 photos

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Dec 1, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2019

Flipkart Customer Care's response Hi, We are happy to inform you about your replacement of the Redmi Note 7 Pro (Neptune Blue, 64 GB) has been approved by the seller. We would like to let you know that the courier service provider has confirmed the pickup and delivery of the product from your address by 07 Nov 19. The seller will ship the replacement to you via the courier service provider and this will reach you by 07 Nov 19. You can also check your order status here: http://fkrt.it/bqWLi~NN.