[Resolved]  Flipkart — redmi note 7s mobile phone

I had purchased a phone (Redmi note 7s) from flipkart. My order id is od[protected] the problem with the phone is that the battery drains out quickly. So i had initiated a replacement request for that product within the replacement period provided by flipkart. After that, they arranged a technician visit. The technician visit happened twice. At first time, the technician just record the camera for 10min and told me that there is no issue with the camera. Next time the technician told me that he don't know how to check. Then i explained about the problem. He told me that he would report all those problem with the flipkart, but that was not happened. Again since i can't use this phone (As battery drains out quickly) i went to the service centre, they told me that there exist some issue with the battery after doing the techincal check and they told me that they reccomend replacement of battery. But i don't want that to happen as i ordered a brand new phone from flipkart and i raised the complaint within ten days (Within flipkart replacement policy period). Also for the last one month i had to suffer a lot, since i can't carry this phone to anywhere. Whenever i called flipkart, the customercare have no responsibilty about the case and always they ask me to wait for 24-48 hours and the team is not doing anything on the case. I had the copy of the complaint jobsheet that i got from the redmi service center.
As my case is genuine i expect to get justice from the consumer complaint forum.
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Dec 9, 2019
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Nov 01, 2019
Flipkart Customer Care's response
We will revert on it.
Verified Support
Feb 26, 2020
Flipkart Customer Care's response
Hi, We are sorry for the trouble caused. We're writing to you about your order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed and should be reflecting in your bank account by now.
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