Flipkart — refrigerators under exchange scheme

Address:

C4 Vrujnandan Society near Arohi Villa, S P RING ROAD. BOPAL, Ahmedabad, Gujarat, 380058

I have ordered a refrigerators marq side by side 560 liter under exchange scheme on 24/10/2019 after make payment i got confirmation from flipkart by email,
On 27-10-19 flipkart person come with refrigerators, and after check my old refrigerators person refuse for exchange offer and ask full payment and hi give reason your refrigerators has dent, but actually it is not dent, than called and make complaint in his call center than they ensure me they will send his technical team for checked, but than they canceled my order, and till now i did not received refund