Flipkart — Refund back my money

Before lockdown, i had purchased samsung bluetooth level u from flipkart. Which was bad and his sound is not good either. And it doesn't even look original that's why i requested for its return before lokdown but due to lokdown, these people were unable to take it back. And now these people have rejected the return request without any information. I request you to please resolve this issue as soon as possible.
Order id - od[protected]

Thank you!