[Resolved] Flipkart — refund for my order | |||||
I have ordered bajaj 15 l storage newshakti glasslined water geyser from flipkart - seller: edeals360 at independence day sale vide order id: od[protected] on dated 09-aug-2017. First flipkart delivered the wrong product. Second, neither customer care nor escalation department know about the case and just doing time pass. Third, after my 18 follow ups and 6 times[protected],[protected],[protected],[protected],[protected], in[protected] invoice item delivery request but nothing changed. Forth, i am begging my money back but no one is responding nor know anything about the case. Lastly, after 15 days i am finding myself stuck in the glitch hands off and finding no way to move out. Desparatly need help. Was this information helpful? | |||||
Oct 6, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Aug 29, 2017 Flipkart Customer Care's response We have interacted with the customer, he confirmed that the pickup is done and refund is completed. Also, cx told that the agents were not aware of the exact issue and had to explain the issue every-time. Apologized on the same.He asked to revert us on the complaints he has given on consumer forum to close it, informed that is something which will be taken care and he can close it too. Closing the case from our end. | |||||
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I accept my fault that i purchased geyser from Flipkart and this is my lifetime lesson and experience. I am not able to find my fault from 09-Aug-2017 to today 22-Aug-2017 and asking same.
11th-Aug-2017, 12th-Aug-2017, 14th-Aug-2017, 17th-Aug-2017, 20th-Aug-2017 5 times asked from Flipkart to correct there fault and replacement and all the time they ditched me stating Return cancelled.
[protected][protected]------ Forwarded message[protected][protected][protected][protected]------
From: Atul Mohan
Date: Tue, Aug 22, 2017 at 10:30 AM
Subject: Re: OrderID :OD[protected] where is my product after 15 days ???
To: grievance.[protected]@flipkart.com, Customer Support, Sachin Bansal, [protected]@flipkart.com, [protected]@flipkart.com, [protected]@flipkart.com, [protected]@flipkart.com, [protected]@flipkart.com
Hello There,
To my surprise you are not taking my registered mobile calls only. Once i called from different mobile number able to reach you and same question been asked 3 times on 3 different persons. This time i am lucky that customer care manager - Swati incident number IN[protected] has not cut the call.
I know the whole network of Flipkart now that once you are stuck you have no choice but keep with things. This is really bad.
Of course i will fight for my rights but give me simple answer which you are escaping all the time.
I have purchased Geyser from Flipkart is this my fault?
You have delivered wrong product is this my fault?
Invoice me New Sakti geyser but delivered me Caldiya geyser is this my fault ?
I have called you people 42 times but not received any single call from you, is this my fault?
I have emailed you many a times for return and replacement to correct your fault, is this my fault ?
I am trying to find solution for me when stuck in hands of you, is this my fault ?
I have paid full amount to you but waiting for my ordered product after 15 days, is this my fault ?
What and where is my fault ?
Still Flipkart user,
Atul Mohan
+ 91 999*****015