Flipkart — Refund for Xiomi Mi 4i, order number OD[protected]

Address:

Pune, Maharashtra

I am going through following issue for my new phone.I have recieved phone on 4th May and it is worst ever phone I brought. 1) It is heating . 2) Touch is very unreliable. 3) FM sound deviation . 4)Sparkles for charger at switch side and so on. First of all, I have not installed any new thing on phone, no new software, used any existing application much . Why to do Factory reset ? is Xiaomi did any testing before release the product? If yes why we need to do Factory reset.? I am pretty sure for returning this and want refund for it, I gone through the policy and refund policy exists., Secondly this product is not avail in market to see, feel and buy. So I Prefer refund instead of exchange.