Flipkart — Refund issue (PNR: J9DEPW)

Flipkart — Refund issue (PNR: J9DEPW)

R ranjan3939 Aug 19, 2021 Oct 7, 2021 This thread was updated on Oct 7, 2021

Hello Team, I have booked Round Trip Flight from Flipkart and about returning flight there is delay in flight so GO FIRST call me and inform me to either reschedule the flight or they will provide the full refund for this. I asked them for the full refund and I received a mail of full refund from GO FIRST which is processed to Flipkart Travels. But the Flipkart travels didn't provide me the full refund and instead of Rs.3854 which is refunded by the GO FIRST, the Flipkart refunded Rs.2818. I spoke to the customer care and they said that is it their charges which includes convenience fee+discount offer+flipkart coins and so they deduct these from the full refund which is received from GO FIRST. If airlines gives me the full refund for the flight then how can Flipkart partially refund this to me! If I calculated then Flipkart charged me around Rs.7000 for 1 ticket and that is from Ranchi to Bengaluru which had cost me near Rs.5000 if I booked it without any coupon or offers. This business typo is looks like a SCAM because if there is not my any fault then I have right to receive the full refund. How can they deduct it from it? It is my request you to please go through it and resolve this issue. below is the full details and also I have attached the proof of the refund. Name: Ashutosh Ranjan Registered mail id: [protected]@gmail.com Refunded issue PNR: J9DEPW Bengaluru to Ranchi Flight: G8 375 +5 photos Was this information helpful? No (0) Yes (0)
Flipkart customer support has been notified about the posted complaint. Verified Support Aug 20, 2021 Flipkart Customer Care's response Hi, Thanks for writing in. We are sorry for the trouble you had to go through. We tried calling you on your registered number '[protected]' twice but couldn't reach you. We would like to inform you that the refund of Rs. 3772/- is completed . We request you to kindly check with your respective bank to know more about the status of the refund. If you've not received the refund till yet, please write back to us with the bank statement. Appreciate your understanding. Thank you. Aug 26, 2021 Updated by ranjan3939 Hello Team, Sorry but I want to inform you that your customer care contact to me and already informed me that they refund partially to me and asked to share the screenshot of full refund amount from the airlines. And also I didn't receive the full refund amount till now. I spoke to my bank and there is no any data of rest of the refund from your side. This is request you to please check this from your side and provide me the full refund for this. Thank you Aug 28, 2021 Updated by ranjan3939 Is there any update regarding my full refund? Aug 28, 2021 Updated by ranjan3939 Please find the attachments for full refund which is provided by the airlines to flipkart travels and flipkart travels deduct Rs.1500 from this amount. Everyday a new person called from flipkart travels and asked for the screenshots of full refund provided by the airlines and do nothing. What is in the moind of flipkart travels that iu do not know. Please have a look to this and request you to take action. Thank you Sep 04, 2021 Updated by ranjan3939 Hello Team, As per the notification before from flipkart team in this case only they mentioned that they refund the amount of Rs.3772 but it is not and I want to inform you that flipkart customer care called me nealry 10 times and investigating if I received the amount of Rs.2818. They only irritating me asking the same question. Here they tols us that they refund the amount of Rs. 3772 and asked me to ask from the bank and when I assured that there is no pending from bank then they called me and asking me if I received Rs.2818 amount from their side. I am irriated about this behaviour from flipkart. Thay only annoying me for asking same thing and also asking me close the complaint. This is request you to please take a quick action against the flipkart travels. Thank you Sep 08, 2021 Updated by ranjan3939 They are still working on it and neither resolving the issue nor refunding the money. Sep 11, 2021 Updated by ranjan3939 Hi Team, Still They are irritating too much by asking the same question everytime. Last call they told me to close the case because they refund Rs.2818 amount...and in this case only they informed that amount of Rs.3770 is refunded. What is these things hapenings and why they are not refunding the amount and only irriating everytime by asking the same question.. The fraud flipkart travels is not refunding the money and only asking to close the case. Please help me out and take the appropriate action against Flipkart travels. Thank you Sep 15, 2021 Updated by ranjan3939 Hi Team, I do not think they refund me the rest of the amount.. It is request to consumer court to please help me on this.. they are doing fraud with me. Oct 07, 2021 Updated by ranjan3939 The Flipkart Travels tean is only annoying me after asking the same question again and again. They irritate too much but did't initiate the refund to me. This is humbly request to consumer complaints team to please take action against Flipkart travels because they only asking me again and again that refund of Rs.2818 is done or not and in the very 2nd reply on this complaint they have mentioned that they refund Rs.3772 to me which is not done by the Flipkart team. Only partial refund is done. I trust on consumer complaints and so I raised it here but instead of resolving the issue the Flipkart travels agents annoying me. Please take action and resolve this issue asap. Thank you
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ranjan3939

Sep 11, 2021

Hi Team,

Still They are irritating too much by asking the same question everytime. Last call they told me to close the case because they refund Rs.2818 amount...and in this case only they informed that amount of Rs.3770 is refunded. What is these things hapenings and why they are not refunding the amount and only irriating everytime by asking the same question..

The fraud flipkart travels is not refunding the money and only asking to close the case.

Please help me out and take the appropriate action against Flipkart travels.

Thank you