Flipkart — Refund not done and incorrect information provided by customer care

amitav mishra

Address:

Bangalore, Karnataka

Dear Team, I have bought XOLO Q3000 phone(ODA[protected]WYODE00 ) from Flipkart on Sep 2nd and it was delivered on 5th Sep. After receiving the Product I found the display faulty and raised a request for a replacement on the same day. The request was accepted and item was picked up on the very next day. But I did not get any update on the replacement after that. Upon calling Customer care multiple times I found that the replacement can not be done and I will get a refund. After escalating the issue on 11th Sep, I got an email on 13th Sep that the refund can not be done. "This mail is in regards to the cheque refund request raised by you. We sincerely apologize for the inconvenience caused. We would like to inform you that we don't process the cheque refund for NON WSR product, " With utter frustration I called customer care again and I was informed that the amount will be refunded to the e-gift voucher maximum by 16th Sep. As I did not get any updates by 15th I called again to customer care and I was informed that the amount is already refunded and credited to the e-gift voucher. But the amount is still not credited to the e-gift voucher. The information provided by Customer care was wrong and the commitment seems totally fraud. I tried calling Flipkart customer care today only to find that they can not help me in next one hour due to technical issues. This is very very frustrating as I couldnt find a point of escalation for the Flipkart Customer care as well.

Was this information helpful?

No (0)

Yes (0)

Related Flipkart reviews

View all 46700 Flipkart Reviews

Comments

amitav mishra

Please find the below email chain. This is just one conversation, I have several others. I spoke with Customer care executive again today and got a 24hr ETA again. These guys are really testing a customer's patience. I have been shopping with flipkart from last 4 years. The range of products are getting expanded but the commitment and customer satisfaction is just getting worst day by day.

Hi Amitav,

Order ID: ODA[protected]WYODE00
Product: XOLO Q3000

I can understand your concern regarding the refund of your order.

First off, my apologies for all the miscommunication caused with us.

I would like to clarify that a refund of Rs.15, 599/- is initiated to your registered email id "mishra.[protected]@gmail.com" as an "e-Gift Voucher" on Sept 18, 2014. Hence, I request you to check your mail (Also Spam Folder) for the Gift Voucher.

Kindly check your E-Gift Voucher balance by following the below link.

https://www.flipkart.com/gift-voucher-balance

If the same doesn't seem to be reflecting, please revert to us and we will assist you further.

I hope this helps with your query.

Please write back to us should you have any other questions or need further assistance.

Regards,
Raj G.
Customer Support
Response received from Seller: WS Retail

Incident History
Customer By Email 22/09/2014 12.15 AM
Hi Team,

May I please know to which credit card you have initiated the return?
I have already mentioned that I made the payment through e gift voucher.
Please check the chain of emails and respond appropriately.
On Sep 21, 2014 5:22 PM, "Flipkart Customer Support" <[protected]@flipkart.com>
wrote:

>
>
>
Response Via Email (Zubair A.) 21/09/2014 05.22 PM
Hi Amitav,

Thank you for writing with your concern and I take this special opportunity to address the queries you have raised with us.

I understand your concern regarding the refund for your order (Order ID - ODA[protected]WYODE00) and I like to inform you that we've initiated a refund of Rs.15, 599.00/- to Credit Card on Sep 18, 2014.

This refund will reflect in 8 business days as per standard banking procedures from the date of initiation.

In case you do not receive your refund as mentioned, please get back to us and we will certainly assist you further. We do not like to see our customers upset and inconvenienced. We always strive to create a positive customer experience.

Hope this helps and please feel free to revert to us for clarification of any concern you have, it will be our pleasure to assist you.
Customer By Email 21/09/2014 05.15 PM
Hi Team,
Could you please let me know the status of below refund. I have been
getting the 3 business day ETA from you from last couple of weeks.
Please take your commitments seriously and let me know when the refund can
be done.

Thanks...
Amitav

On Sep 18, 2014 4:18 PM, "Flipkart Customer Support" <[protected]@flipkart.com>
wrote:

>
>
>
Response Via Email (Vinay B.) 18/09/2014 04.18 PM
Hi Amitav,

Thank you for writing in.

I apologies for the wrong information.

I would like to inform you that the refund of Rs.15, 599/- will be mailed to you as an e-Gift Voucher to your registered e-mail ID (i.e mishra.[protected]@gmail.com) in 3 business days.

In case you do not receive your refund as mentioned, please get back to us and we will certainly assist you further.

Hope this helps.
Customer By Email 18/09/2014 04.07 PM
Hi Team,

Can you please let me know to which credit card the amount will be refunded?

I have made the payment through e- Gift voucher when I bought the product.

On Thu, Sep 18, 2014 at 3:18 PM, Flipkart Customer Support <[protected]@flipkart.com>
wrote:

>
>
>

--
I cant wait till the iron is hot ; I ll make it hot by striking...

Regards ::

Amitav Mishra
( : : [protected]
Response Via Email (Jana K.) 18/09/2014 03.18 PM
Hi Amitav,

Thank you for writing in.

I'm sorry for the inconvenience caused.

I've checked and found that the seller ‘AmazingDeals’ has initiated a refund of Rs.15, 599/- to your Credit card on September 18, 2014. This refund will reflect in 7-10 business days as per standard banking procedures.

In case you do not receive your refund as mentioned, please get back to us and we will certainly assist you further.

Hope this helps.