[Resolved] Flipkart — refund not given by the flipkart

Arun8194

from Mumbai, Maharashtra

Address:

Mumbai

I purchased airtel dth set top box on 3rd june of amount Rs. 1399.00 through debit card, but due to some reason i cancelled the order on 4th june.So for refund flipkart says it refunded my amount but when i checked my account it was not, even contacted my sbi bank about this they said they cant do anything on this as flipkart is responsible for the refund process fully.Besides these i got call from seller of airtel dth that they have not got the request for refund so they will not refund my amount.Even contacting flipkart on this issue they keep avoiding the issue and even asking for the transaction id and ARN number of the refund amount, they refuse to provide by saying that they dont have any information about it.Its been 11 days and they are not bother to resolve my issue/ Please help to resolve this issue.

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Jul 19, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

Flipkart Customer Care's response Hi Arun,

Thanks for writing in.

We are sorry to hear that you’ve not received the refund of your order OD[protected] for Airtel Digital TV HD Set-top Box 1-month Value Lite Pack HD. The seller has completed the refund of ₹ 1399 on 04 Jun 19 and reflected on 13 Jun 19 in your bank account. If you do not see the refund in your account by this time, please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.

Hope this helps.