[Resolved]  Flipkart — refund not initiated for self cancelled order

I had ordered a product from flipkart a month ago whch was not been shipped even after 20days. Customer service is v poor that they js gave the same reply easch time that product is packed and will be shipped at the earliest. And hv not taken any action. Hence had to cancel the order. And now the refund is not initiated. Now if i contact customer service they are mentioning that the order is shipped and i have cancelled the order by self. But they are not even mentioning when they will refund the amount.

This is first time m facing ds kind of issue in flipcart.