[Resolved]  Flipkart — refund not received against order returned

Address:	Mumbai City, Maharashtra, 400067
Website:	Flipkart

I have been following up with flipkart for refund against order returned of rs 561. At the time of placing order i had paid by icici credit card in the month of december 2017. Flipkart claimed that they had transferred money to icici bank and provided payment reference number and auth id along with date. When contacted icici bank they said they had not received any such amount via the mentioned reference number. And hence the refund was not credited to my account. Icici bank also asked for bank account number from where payment was made. However flipkart refused to provide any more details. When asked icici bank they told me that as issuing customer i can not raise the charge back. Since the transaction is initiated by merchant ie flipkart, charge back need to be raised by flipkart. The email from bank was forwarded to flipkart however flipkart refused to raise the charge back. Looking at the denials from flipkart for raising charge back as well as for sharing any details, i doubt if the payment of the claimed amount was transferred to icici bank by flipkart. Also i doubt the payment reference number provided by flipkart is correct or forged for the mentioned claim amount. Even escalating this to highest authority has not resolved the matter after two months of follow up. Please help to resolve.