Flipkart — Refund not received/ delayed

Address:	400093
Website:	www.flipkart.com

I had ordered Canon EOS 700D on 10/11/2015 night and did an online payment. Then I realized that the items mentioned are available only Flipkart app. Within half an hour I cancelled the order. I was told the amount will be credit to my account immediately. Now 4 day have passed the amount is not credited to my account and in my Flipkart account it shows the the item is cancelled and "Refund successful! Rs.33999 has been remitted through original payment mode" which is false and misrepresentation of the facts. (photo attached). Call center representatives say that the refund is initiated and it could take 7 business days. Again refund statement says "Refunded successful" and representative says its initiated. Total mismatch of facts. Secondly, when I buy products from Flipkart my bank account gets debit instantly and the amount is credited to Flipkart account. But its not the same when I cancel the order. Now 4 day have passed and still there is No refund. My question is, as a customer if It had to take 7 business days to complete a transaction do you'll think e-commerce/ online shopping businesses would have be a success stories. NO. Its instant online transaction that makes the online shopping businesses thieve. They don't practice the same when it comes refund. [protected]@yahoo.com