[Resolved]  Flipkart — Refund/replacement missing phone

Address:	122001
Website:	www.flipkart.com

Order Id: OD[protected]

I have purchased Samsung J7 with flipkart on fast delivery & paid rs 15140 in cash. But the very first time flipkart has just send charger with the phone box & the mobile phone is missing there. I became so worried as I am very new to online purchase. But any how I was able to pull out the customer support number and after i call the executive apologises and explained it may explain it may happens some times in fast delivery & conveyed that we will look into the issue and will give you better resolution. So on the next day I was told that I will get the New phone as a replacement but after 3 or 4 days. please memorize I have ordered the phone on fast delivery. But anyhow I thought just let the phone come. And on Monday 21 march 2016 the courier guy reached at my office and called me. on the day have 2 courier, one of replaced phone & other is cover of phone I ordered before. I took both courier & opened at the time because I was worried for my phone. But again there was no phone inside and immediately I called customer support executive. They told me that we will escalate the situation. And after that I consistently writing email, calling customer support but get no resolution at all. After writing end number of mails and calls I get a call from flipkart and executive was telling that we cannot process your request. please look into it..