[Resolved]  Flipkart — Refund/Replacement pickup not done for 3 weeks after repeated follow up and promises

Address:	Bangalore, Karnataka, 110024
Website:	www.flipkart.com

This is a complaint regarding order no OD[protected] of Everything Imported Laptop Table . A faulty product was received, and on contacting flipkart support, they refused to give warranty information for the product which they had advertised on the site. Please see attached images . After writing multiple mails to flipkart support and they promising me resolution by a fixed date which they kept on extending .Finally i received a call from flipkart saying they can initiate a replacement for the faulty product . I got message from flipkart that the replacement is packed and shipped by seller on Oct 9, however this replacement was never delivered to me and no one came to pick up the item as well .After following up numerous complaints flipkart called me and promised me a pickup and accepted the refund request for which i got a message on Oct 16, however as usual no one came to pick up the item and it seems that the request just vanished like the previous requests. After waiting for a week for the pickup, i called flipkart support again who again assured me that they would escalate my case. Finally on 24th Oct i got a call from someone at the escalation desk who again promised me that pickup will be done, i requested her to tell me what action i should take in case no one comes to pickup like the last 2 times, but she assured that she is from escalation desk and pickup will be done . Since 24th Oct, everyday i get a message saying that pickup will be done in the morning and at the end i get a message that pickup could not be completed. I have attached all these screenshots for the reference. I do not know whether my requests are hitting a wall, or flipkart is just sending me messages and not actually sending anyone to pickup .It has been 3 weeks since my request for pickup was accepted and till date no one has come to pick up the order. It is highly disappointing that flipkart is doing this to a customer whose first destination for online buying is flipkart . I plead with flipkart to not harass me like this, i needed the laptop table for my neck problem while using the laptop and now my money is stuck with them and the faulty laptop table has been with me for 3 weeks now, with flipkart promising to pickup the item and not showing up for a week until i remind them after which they take a new request completely disregarding the fact that the older request is still no completed and no pickup is done.