[Resolved]  Flipkart — refused to deliver product by paying different amount on exchange item

Address:Chennai, Tamil Nadu, 600100

I ordered lenovo ideapad 330 on flipkart during with order id : od[protected] big billion sale with an exchange offer of my old laptop which was valued rs 10, 000 by flipkart. It was mentioned in the terms and conditions that if the laptop does not qualify for exchange i can still get the laptop after paying 9900 to the delivery boy. My laptop didn't qualify for exchange but flipkart refused to give me the laptop even when i was willing to pay remaining amount and they cancelled the order from their end stating that the seller refused to deliver by accepting remaining amount. How can flipkart refuse to deliver the product after mentioning that we can take the product by paying remaining amount
Was this information helpful?
No (0)
Yes (0)
Nov 22, 2018
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2018
Flipkart Customer Care's response
We will revert on it.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46546
    Pending
    0
    Resolved
    25436
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information