Flipkart — reg mobile return & refund issue

Address:

505415

I bought a mobile mi redmi note 7pro on sep-10th that piece was in side that box seal removed and back side of phone some scratches also fund, the i was on the same day 10th sep i was raise a return req but still now no has come to pickup the phone. Since lost 25 days iam almost every alternate day i am contacting them every time they have postponed the date but issue is not resolving. Last week they have called to me and they have give two options replacement or refund then i chosen refund they have given last date for that 4th oct that means today but today also they have rejected my return. So kindly look in to this issue and please resolve the issue.
If you want i will provide telephonic recording proof also i have with me.
Thanks & regarding.
B bheemaraju
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