[Resolved]  Flipkart — reg: philips in-she1515bk/94 order getting automatically cancelled without any intimation by flipkart

Mar 20, 2018

Updated by Hanushanthkumar Still Now no solution has been found. There is something to reverted. I can accept that you have introduced the wrong price . But the thing i cannot accept that the item has been cancelled by you, a message had been received. I am more depressed by this message. Kindly do the necessary action.

Mar 21, 2018

Updated by Hanushanthkumar Dear Sir/madam,
This is totally irritating done by Flip-kart team. Very Much mentally disturbed and depressed by such action (i.e No action taken). Do revert us with the possible solution.

Mar 21, 2018

Updated by Hanushanthkumar Dear Sir/Madam,
I got a call officially from Flip-kart, saying that we are apologizing for the issue, that has been caused. I cannot digest the issue, what they are saying. If in a situation like me, you are going it to gift anyone, being a quality product, while gifting it anyone who is close to you (the lover of Electronics), you have ordered it, the shipment has been finalized by around 12.15 PM on Friday[protected] and suddenly a message gets delivered that it has been cancelled by Yourself (ie. the Customer (Me)) and again the message gets displayed as it was cancelled due to wrong price mentioned by 4.15 PM .Feel it, how it hurts, get physically and mentally depressed.The flip kart Customer care said that it was a technical issue by the seller. My question is that i ordered the product around 12.15 ~ 12.20 PM, automatically shipment has been done and intimated that you will receive the product on Sunday. I received the message around 4.17 PM on the same day. I questioned the flip-kart customer care why it took 4 hours to cancel the order, he said the seller might be busy, before releasing the offer of the product, wont the seller check it before they launch it and even after releasing they might not check it, whether the product price released is right or wrong, is this the right way to communicate. I got the answer like this. Will it take 4 hours to check the product which is released is right or wrong, not the right way to accept the mistake. i am really disturbed feels very much annoyed, wasted all my time to express via telephonic communication for more than 30 minutes and via this email. I thought flip-kart provides me the right solution for the concern. but i feel i didn't get it. Please Flip-kart provide me the best solution for it and it is not the right way to treat your customers. Provide me the best solution in reconsidering the shipment of the product at the same price, so that the seller will be aware while releasing the product before launching it and he should realize it. Do the needful as early as possible.

Regards,
Hanushanth Kumar S
Chennai-600056
[protected]

Mar 23, 2018

Updated by Hanushanthkumar Dear Sir/Madam,
On continuation to the attached pdf, the issue has not been resolved yet, with no proper explanations, in which i am not satisfied. This is not the right way to close the issue to your customer. I am very much physically and mentally disturbed, wasting all my time, energy in narrating an email to you for the past one week, etc. Sorry to say still i am not at all satisfied with your explanation.Else please escalate the issue to your higher official. Please do the needful.

Regards,
Hanushanth Kumar S
[protected]
Chennai-600056

Mar 27, 2018

Updated by Hanushanthkumar Dear Sir/Madam,
This is very much disgusted about the issue. No proper response and satisfactory answer inorder to resolve the problem. Please provide a better solution in order to resolve it. Wasting all my time, energy leading to such a behaviour is not an encouraging one.

Regards,
Hanushanth Kumar S
[protected]
Chennai-600056

Apr 04, 2018

Updated by Hanushanthkumar Dear Sir/madam,
Still no proper response from the flipkart team. Please take necessary action.

Regards,
Hanushanth Kumar S
[protected]
Chennai-600056

Apr 30, 2018

Updated by Hanushanthkumar Complaint has not been resolved till now