[Resolved]  Flipkart — Regarding defective product received from Flipkart- Not refunding the amount for Defective Product.

Address:

Dammaiguda, Hyderabad

Dear Sir/Madam,

I Gautam Sharma would like to inform you that I had purchase Mi 4X LED TV from flipkart on Dt. 30.12.2020 vide Invoice No.# FAE3TR[protected], I had called so many times to flipkart customer cares and begging to give my hard spent money on defective product, but they are not going to refund my amount, and saying that the product had only a replacement policy, there is no such agreement copy available in the flipkart stating any terms of replacement or refund.They are saying seller is not agreeing to refund the amount, I purchased from Flipkart, why I should agree with the 3rd party the seller because when the customer purchased items from flipkart, its flipkart seller not the third party.

Then I raised a replacement for Mi TV, Now, they are sending fraud people to my home to pickup the tv from Ekart, Ekart don't have valid ID card and other details like order ID, replacement ID and when I asked the pickup person from ecart to show the details like his Employee ID and other details, he told that he will bring which is in the vehicle, he did not came again, this information I shared with flipkart customer cares. All specification details given below pertaining to Mi 4X TV

Replacement ID:[protected]
Mi 4X 108 cm (43) Ultra HD (4K) LED Smart Size: 43
Registered ID: [protected]@yahoo.com
Amount : 24499/-

I received defective LED tv from flikart on 29.12.2020 and installation is done on 30.12.2020, they had sent nearly 4 people at my home to check whetherMI 4X LED TV is working or not, all the installation executive told that its a network card and speaker problems, One executive from Jeeves executive sent by flipkart told that they will send repaired LED's to customers.Now i cancelled the replacement due to scam happened to me.

Please take serious action against flipkart customer care teams for negligence and also ecart who send fraud person for replacement to pickup the TV.

Gautam Sharma
+91 [protected]