[Resolved] Flipkart — regarding false promises on product purchased

yenreddy

from Bengaluru, Karnataka

Website:

www.flipkart.com

Last month i. E on march 18 2018 i ordered micromax 1.5 ton ac through flipkart. It was delivered on 29 march and assured date of installation was on or before 2nd april. They didn't install till today i. E on 17 april. I don, t know when they are going to install. I called flipkart many times regarding installation each and every time they said it will be done with in 24-48 hours but that didn't happen. I asked them can i get it installed from outside they said no and said that warranty gets void. And moreover it is paid installation. Flipkart keep on saying that your item gets installed in this date that date. I they are saying that i have cancelled the slot. At intial days i asked for return they said it can't be done. I was frustated with flipkart service and they are taking no proper respone in installation service. I already informed that if don't provide service properly i will domplain in consumer forum but still they are doing same drama.
I need compensation i. E double the amount i paid to them.

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Jun 7, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2018

Flipkart Customer Care's response We will revert on it.

Apr 25, 2018

Updated by yenreddy No action was taken till now.

Verified Support

Apr 26, 2018

Flipkart Customer Care's response We have interacted with the customer and customer confimred the issue is resovled.
Hence closing the case from our end.

Apr 27, 2018

Updated by yenreddy But you have not solved the issue in the promised time. And you addressed the issue after 25 days . So, I need compensation or gift voucher as a token of apology.

Verified Support

May 05, 2018

Flipkart Customer Care's response Customer raised a complaint regarding the installation of the product. We have interacted with the customer and confirmed that the installation of the product is completed. Hence, closing the complaint from our end.

May 06, 2018

Updated by yenreddy I need compensation as a token of apology