[Resolved] Flipkart — Regarding fraud by company | |||
I have a purchase a mobile redmi note 4 mobile online from flipkart and at product description flipkart show battery 4100 but in setting mobile battery show 4000mah battery it is a totally fraud to custom by flipkart and mobile company and I want to solve this and get back my money At product detail show 4100MaH battery and at in mobile During this issue flipkart and mobile company fraud to customer and get very bed work done by flipkart who help mi to sell mobile on his website in India Was this information helpful? | |||
Apr 30, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Mar 21, 2017 Flipkart Customer Care's response Issue has been escalated to the relevant team.The customer will be contacted shortly with the resolution.
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Again I called in asking for the same issue and spoke to a lady and her Supervisor, they said that I need to call from a registered mobile number with Flipkart, informed them that this was not mentioned in any part of the website and in the Return and Refund policy and they kept saying that I have to call from a registered mobile number, Supervisor placed me on hold for 15 long minutes and at 40th minute of my second call he disconnected and went away.
Third time I called again and spoke to an agent named Beevi, who is so rude to me, he said that I SHOULD call from my registered mobile number to Flipkart, I asked him a question that is that mentioned on the website as a mandatory thing, he said no and he again asked me in a rude way that is that mentioned on flipkart website that you can call us from any number, which is really sarcastic reply which I ever heard from a customer service representative. And his supervisor and his supervisor, they kept on saying the same this that I need to call from the registered mobile number, the call went around 70 minutes and 18 seconds and they placed me on hold for more than 40 minutes over the call and finally that senior supervisor hung up the phone again, I have no faith in the customer service department, I spoke to a Center in Indore and Pune and all agents and supervisors behave the same.
1) Call back requested on 13 March 2017 was not made, where it can be solved at the first place
2) I'm not responsible for your tech issues when I called on 16th of March 2017 the request was not being raised and callback request was not processed which lead to my second call on the same day
3) It is not mentioned anywhere in the Flipkart website that I have to give a call from my registered mobile number to inquire or return my product, they did not even bothered to say me where it was mentioned in the website and they said it is not mentioned in the website but we do need that.
Inconvenience caused is to the highest level and ignorance is at the peak, very horrible customer service, I will publish the same on all media and forums, If you have doubt, escalate to the highest person possible, listen to the 3 calls which I made to the Flipkart and 3 hours is simply wasted with these idiotic people who could not process my request, I'm in extreme level of frustration and upset with the whole Flipkart team, I need the issue to be resolved by tomorrow and some one from the higher management to call me who have access to do anything.I'm wasting all my time to write this and I need compensation for the time and money whichever you guys took out from me and for the ill treated service which you provided.
Look at all these failures and call me back with a proper reply to avoid my further actions.