[Resolved] Flipkart — Regarding HP 15-ac034TX (NotebooK) the image in the FLipkart App and the product delivered are completely different

dineshboggarapu89

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560068
Website:	flipkart.com

I have ordered HP 15-ac034TX (NotebooK) white Silver color on the flipkart Mobile app. Actually the picture represented for this order is silver black color. Hence the color specified and image shown in the app are completely different. This order has been placed on 17th October 2015 by me After delivery when I have opened the package I was shocked with the color of Laptop. When I have contacted the Flipkart customer care that the image shown on the date of order is different than what has been delivered, the reply from them is what you have ordered has been delivered. The order details are below: ordered by : B. Dinesh Kumar Order ID: OD[protected] Kindly help me out in getting the Silver Black HP Laptop.

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Complaint marked as Resolved

Verified Support

Oct 29, 2015

Flipkart Customer Care's response Spoke to customer, inform that you have ordered for "White-silver color) product will be delivered the same to you also same will be displayed on website. Customer is satisfied with the solution and states on the day of BBD he was mis-guided by representing wrong image, inform that if he has any screen shots get back to us to sort out issue. Customer agreed. Hence, closing the case.

Jun 08, 2019

Updated by dineshboggarapu89 How does any individual buying the product take a screen shot. This is not a proper response