Flipkart — Regarding not responsible for registered complaint-customer care. [Incident: IN[protected]]

Dear Sir,

Kind Attention: - Grievance Officer, Flipkart company.

Ref: Regarding not responsible for registered complaint-customer care-letter dated on[protected] & 24.10.2021.

Sub:-Reminder Letter for regarding not responsible for registered complaint –customer care and not replacing the Nilkamal Beaumont Engineered wood TV entertainment unit damaged by your technician during installation.

In continuation of our complaint letter dated on[protected] &[protected].. As per your reply letter that you have assured to update and solve the problem within 24 hours as on[protected] and[protected]. As per your company's peoples phone conversation, phone message and letter written by your flipkart people to me, you have not given any replacement of the material or refund the amount to me till date 29.10.2021,

I had a phone call from no [protected].who name was Kusumanam and she told me that she was the executive supervisor calling from the Flipkart Company. She said that the unit will be replaced within three days. I had another phone call on[protected].from Flipkart Bangalore no- [protected], He told me that the flipkart technician will come to uninstall it within 24 hours and after uninstallation is done, it will be replaced.

And also I got a text message from your company regarding technician details and his phone number. The technician called me on 22.10.2021.he told me that he will come for uninstall on[protected].But, he called me on 23.10.2021 at 7.50.pm. he told me that he won’t come for uninstalling and repacking Because of technician visit program has been cancelled by the Flipkart. I could not understand why you have sent such a message to your technician who was assigned by you, it seems to be duped customers in the name of customer services. Because I made a compliant more than 15 time still you have not given any solution to me, I had phone call from [protected], she said that the issue can solve within[protected].Again The technician called me on 29.10.2021.he told me that he will come for uninstall today .But, I received a message that the item has been closed based on supported by technician. but the technician has not come to visit our place how can you closed the issue.so it seems to be cheated mi. have all communication records like phone call, messages, etc.. by Flipkart. I can produced to consumer protection council.

This issue has been originated by your company technician and customer care people during installation of the unit, which it is absolutely not from the customer end. Even though, here I have complained many times as per your customer care people instruction. All complaints details and text messages from your customer care are given below. I can also give reference of your customer care all SMS and phone call records to anywhere.

1. Case Id-FLIN-12OTP5-VQJ26G-3YWQ88-QON8H9R-date[protected].

2. Case Id-FLTN-ACIHA4-00KINR-68EDHE-TONYDYO-date[protected].

3. Case Id-FLTN-68R58F-RDR4IQ-432RWH-R22PPD1-date[protected].

4. Case Id-FLIN-3KHJE8-AV0KQC-4FGQ2W-89UYDW6-date[protected].it will be done by[protected].
5. Case Id-FLAN--ADY101-7XTGCL-NOFDRD-TMH8QPW-date[protected].
6.Case Id-FLTN-A5ZEPP-24170X-R68TD8-07MDJCA-date[protected].

In this above reference case Id how many times your people have given false information and assurance to customer, how can I believe the flip kart products and your customer service, I hope that the Flipkart Company has been misleading or false advertisement or false information regarding quality and price of goods and their customer service. It is a grievance of your goods and service issue. You are required to kindly look into this issue and give priority to this issue. If you have not replaced the unit or refunded my amount within 24 hours', I am compelled to take further legal steps as per bill 2019 in this regard.

Thanking you

Yours

Rajeshkann.KP

[protected].