Flipkart — Regarding unethical cancellation of OPPO K3 Handset exchange by Flipkart Wish master

Address:

Flipkart Bengaluru

Dear Flipkart support executive team, i have ordered Samsung Galaxy F41 as on 18/10/2020 on Flipkart with exchange of one year old OPPO K3 handset in very good condition IMEI NO:[protected](IMEI-1) and order number generated as OD[protected].The handset was delivered as on 21/10/2020 by Flipkart Wish master shri Manoj Kumar Mobile/Contact number:[protected] at around 13:00 to 14:00 hrs afternoon time.He has checked OPPO K3 handset IMEI NO:[protected](IMEI-1) with all respect and cross checked IMEI of handset as mentioned in order invoice inclosed.He appraised the good condition of my OPPO K3 handset and collected original charger adaptor and data cable along with Handset Cover provided by OEM duly mentioning that all such accessories required while exchange of the product.Though i was at office that time but my spouse asked him that these accessories are not required by Flipkart except handset but he insisted to collect all such accessories.So my spouse confirmed me the same on phone call and i asked her to hand over all such accessories as useless for us as we got new handset. Afterwards Shri Manoj Kumar the Flipkart Wish master has handed over Samsung Galaxy F41 IMEI/Serial No: [protected] to my spouse and have taken old OPPO K3 handset IMEI NO:[protected](IMEI-1) along with all above accessories.

On evening i got the SMS from Flipkart backend at 18:24 hours regarding pick-up rejected(product mismatched) of OPPO K3 handset Tracking id FMPR[protected] due to details mismatch(Screenshot of SMS received from Flipkart backend at 18:24 hours attached) 05 hours after delivery of Product and collection of the old handset. Afterwards, i had a telephonic conversation with Flipkart Wish master Shri Manoj Kumar Mobile/Contact number:[protected](call recording attached of 2.1 MB file no AUD[protected]WA0002_ attached with this email) and while asking why product exchange pick-up rejected (product mismatched) of OPPO K3 handset he replied that he himself cancelled the product and paid the exchange value of the OPPO K3 handset of Rs6900/-as he required the handset because of handset good condition. When i asked him about his unethical/misconduct of product exchange cancellation he did not express any guilty feelings of his unethical misconduct.You requested to listen to call recording carefully.
After this conversation, i have checked Flipkart app and the thing was confirmed that pick-up OPPO K3 handset was cancelled and amount of Rs6800/- paid in cash as i did not pay anything in this transaction in cash towards rejection of OPPO K3 handset hence i have realized that that the pick-up OPPO K3 handset had cancelled purposefully by Flipkart Wish master shri Manoj Kumar Mobile/Contact number:[protected]. Afterwards, i had called back him again and asked him to return the handset to company ( call recording attached of 3.2 MB file no AUD[protected]WA0003_with this email) then he apologize and asked me speak with his Supervisor and both apologized for shri Manoj Kumar misconduct. You requested to listen to the call recording carefully.

That's Why Flipkart Wish master insisted to collect accessories of OPPO K3 handset to use handset duly maintaining in his custody unethically as well illegally. In such scenario of Flipkart Wish master Shri Manoj Kumar Mobile/Contact number:[protected] may misuse OPPO K3 handset [protected](IMEI-1) duly making fraudulent/ransom calls. Hence i sincerely request you to kindly take appropriate action in this regard so that such instances will never be occurred in future. You know very well that how serious the matter is and reputation of Flipkart put on the burner because of such unethical & illegal act by your personnel duly misusing power/access provided by the company in such scenario.
So if OPPO K3 handset IMEI NO:[protected](IMEI-1) is misused for making fraudulent/ransom calls in future then Flipkart Wish master shri Manoj Kumar Mobile/Contact number:[protected], EKART &Flipkart will be solely responsible as do not take any appropriate action even almost 04 days since my complaint raised on Flipkart as on 21/10/2020.

To avoid such instances in future to provide strict provision of OTP customer mobile number to validate such transaction(cancellation of Pickup of Old appliances and payment of balance amount) if any if required. If any problem occurs while generating OTP or delivering OTP to customer mobile due to technical reason/network outage then the same may be created by flipkart customer care and after duly authentication same may be advised to customer for completing such transaction..if the required OTP not provided by the customer then the whole transaction should be cancelled and refund should be initiated duly charging penal amount if applicable.

At last my humble request to take all such necessary action in this regard to return OPPO K3 [protected](IMEI-1) to the seller and refund amount if any paid by Flipkart Wish master shri Manoj Kumar Mobile/Contact number:[protected] and confirm status as successfully picked up instead of existing; pickup cancelled, and paid exchange amount in cash.I also requested to take consider fact that Flipkart Wish master shri Manoj Kumar is very sincere & dedicated person .He delivers the products at my area since long time with full dedication.But he committed mistake without thinking the consequences of such unethical act in need of financial crisis post COVID19.So take only affirmative action to avoid such instances in future instead of any action in vengeance.
PS: Please go through all attached audio and .pdf files duly supporting my point of view in this incident o[censored]nethical cancellation of OPPO K3 Handset exchange by Flipkart Wish master without customer knowledge and unethical possession of handset with Flipkart wish to master.

with regards

yours sincerely

MUDIT AGARWAL

MOB:[protected]