Flipkart — rejection of replacement request of mobile phone and false update that issue has been resolved.

Address:

690558

I had ordered realme xt 8gb 128gb variant mobile (Order id - od[protected] from flipkart.

Received it on 3rd october 2019, on inspection i found that the in display finger print sensor was defective and i raised a return request that day itself. The technicians who visited me for verification at the time of visit say that they could see that the defect existed but after they leave i get the update that "return request has been cancelled as issue is resolved and customer happy"

My return request was rejected 8 times. Flipkart initiated 7 tech visit, they had completed 3 tech visits (Done by jeeves consumer services pvt ltd) and for the remaining 4 no one showed up (Each tech visit expiry period is 72 hrs ie 3 days and thus in total for 12 days i was given false update that they would visit me causing me serious time loss), and for the 3 tech visits completed all of them gave false updates that the issue was resolved. On the last tech visit done on 27 the oct i received mail that the return has been rejected even before the technician submitted his inspection report to the main office in bangalore i. E they rejected my request before receiving an update from the technician. It's 30th oct today 27th day from date of delivery which is way more than the promised 10 day replacement guarantee.