[Resolved] Flipkart — replacement being cancelled since 3rd dec 2017 till date

Sarah23

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122002
Website:	Flipkart

This is to inform you that i ordered for a spicebun back cover for samsung galaxy c9 pro and when i received it i found that it was broken on 3rd dec 2017. I raised a replacement request but it got cancelled without any intimation. Since then i have been calling up the customer care and asking for a replacement, i even get an assurance everytime that it will not be cancelled this time but it happens again. Every time i call up the customer care i am being told that they will make sure that the request is not cancelled but nothing is done. They are also not providing me a refund and i am just stuck in the middle. On top of that i get an email saying that please order another cover as the request has again been cancelled. Please let me know who is going to pay for the new cover. I am really disheartened by flipkart.

Was this information helpful?

No (0)

Yes (0)

Jan 17, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Dec 14, 2017

Updated by Sarah23 This is to inform you that i ordered for a spicebun back cover for samsung galaxy c9 pro and when i received it i found that it was broken on 3rd dec 2017. I raised a replacement request but it got cancelled without any intimation. Since then i have been calling up the customer care and asking for a replacement, i even get an assurance everytime that it will not be cancelled this time but it happens again.

I have been using flipkart for more than a year and this is the first time i am having the worst experience. If you can't do a replacement refund my money so that i can order it from some other website.

Please check the replacement requests that have been raised in screenshot below.

Either get this sorted or i will have to go to consumer court. I have no idea what you guys are upto but i am definitely not happy. Next time i will think 10 times before ordering anything fron flipkart.

Verified Support

Dec 16, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 17, 2017

Flipkart Customer Care's response Complaint : received damaged product returns getting cancelled multiple times

Solution : Interacted with the customer conveyed the apology refund initiated completed closing the case.