Flipkart — Replacement of a handset k5 note lenovo

Address:	Thane, Maharashtra, 400603
Website:	Flipkart

Really upset with the kind of after service i'm provided i received a defective handset on 18th of august so i applied for replacement so i received a text that will get a call from tech support for verification within 24hrs so next day i got a call but due to network issues i couldn't talk to the tech support person so i received a message will get a call back after 24hrs so next day i. E 20aug i got a call from customer care not the tech support and they again ask me for issues i had with my phone so i have to again tell them it's defective i've already registered a complaint regarding the same please check the records and to my surprise the executive told me there is no such complaint registered now i've made a note of your issue some one will call you within 24hrs and replacement will be done by 23rd august max next day no call so i got really pissed i called them from my end at 12 in night to check what's the status when will i get a call from tech support do executive told me same thing don't worry replacement will be dome before 23 and he assured me that a tech visit will happen at my place so next day person cehe checked my handset and said don't worry sir it will be replaced within 24hrs and tech visit happened on sunday i. E21st august and have me a receipt in which he had mentioned the issue with my handset, again no message or call from flipkart yesterday i called customer care for checking the status they said as per our records there is no tech visit happened to your place please send us the receipt copy of your phone or wait till 23rd, i was surprised with there reply because they have a e-copy of my bill in my record i thought let's wait for 1 more day anyway they have given me assurance that will get a replacement by 23rd aug, so today in morning i called again for checking today's reply was the epic reply i was told that the phone is out of stock and refund will be processed tomorrow. After wasting 6days i got this reply and still i can see phone is available online they guys just gave me a reason. Order number - od[protected] [protected]@gmail.com phone number-[protected]