[Resolved] Flipkart — Replacement of DOA Laptop

[Resolved] Flipkart — Replacement of DOA Laptop

I ianupam

To The Flipkart India Respected Sir/Madam, I would like to inform you that I have been facing trouble with the replacement of the DOA laptop which I bought from Flipkart. Flipkart order ID: OD[protected]. Laptop already sealed packed by Lenovo engineer and received from DOA certificate from Lenovo brand. Many times I inform Flipkart customar care but still no dispatcher or courier person contact with me from Flipkart about it. I bought this laptop for my upcoming project work which will start in December but still, I don't know what I do. I requested to you that kindly replace this laptop on an urgent basis because due to this I facing a lot of problems in my work life. Please arrange a courier for replacement as soon as possible. This will greatly help me in the timely completion of my work assignments. Thank You. Was this information helpful? No (1) Yes (1)
Dec 8, 2020 Complaint marked as Resolved Finally, Flipkart accepts my replacement request. Flipkart changed my defective laptop with a new laptop. There is a small invoice issue with the new laptop but I hope it will be fixed soon by Flipkart support. Now I can timely completion of my work assignments. Thank you so much, Flipkart. Flipkart customer support has been notified about the posted complaint. Verified Support Nov 29, 2020 Flipkart Customer Care's response We will revert on it. Nov 30, 2020 Updated by ianupam Today one Flipkart social media support agent called me and telling me that "Flipkart can't accept the DOA certificate for replacement and the Lenovo DOA certificate has no value on Flipkart". How could you say that about the brand DOA certificate?? I kindly request Flipkart to arrange a courier for laptop replacement. Thank you. Dec 08, 2020 Updated by ianupam Finally, Flipkart accepts my replacement request. Flipkart changed my defective laptop with a new laptop. There is a small invoice issue with the new laptop but I hope it will be fixed soon by Flipkart support. Now I can timely completion of my work assignments. Thank you so much, Flipkart.
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