[Resolved]  Flipkart — replacement of vivo v9

Address:	Kolkata, West Bengal, 700061
Website:	www.flipkart.com

Dear team,

Please note that i bought vivo v9 from www.flipkart.com order id: od[protected] on 23-july-18 and after using it for 3-4 days i found there are some issues with the handset and raised complaint about it in flipkart. They sent technicians once and he did some troubleshooting but the issues were not resolved. Their seller's policy is if there is some issue with the handset they will replace with the old one and it has to be done within 10 days of purchase. When i contacted them to know the status of my complain and technician's feedback they said the technician said that there are no issues with the handset and the guy amarjeet from flipkart customer care told me that if still the issues are pertaining i should take it to the service center. Whereas the complain has been lodged within 10 days and flipkart is suppose resolve this either by replacement or by refunding my money. On 1-aug-18 i again lodged the complain in flipkart and they said that they are arranging one more tech visit to understand the concerns and resolve it. Today 2-aug-18 the technician named shubhojit ghosh from jeeves visited my place and did some troubleshooting and found issues with the handset which he has clearly mentioned in his customer compliant receipt and i have the proof with me. He has clearly mentioned battery draining issues and overheating of mobile battery and issue with automatic switch on of flashlight. I am attaching the copy for your perusal. Today 2-aug-18, i again called the flipkart customer care to know the status of my complain and technician feedback, again the guy from the customer care department told me that the request for replacement has been rejected because the technician has said that the issues are resolved whereas i have the copy with me that clearly explains the problems and it has been signed by the technician as s. Ghosh. Again the guy from customer care said i am again lodging a complain that the issues are not resolved and they will take it to the next level. Since last sunday 29-jul-18 i am lodging complains and they are sending technicians to resolve the issues. On the other hand according to flipkart's plociy if the issues are not resolved after couple of visits by the technician the money will be refunded whereas no action has been taken on that regards. My point is i am paying 21, 000 inr on outmost good faith that i will get a good quality product and service from flipkart but the service and resolutions i am getting from flipkart is unacceptable. When i told the guy today from flipkart's customer care that i have the proff where the technician s. Ghosh has clearly written the issues and sgined by himself then they said he said that the technician has provided wrong information and thus the complain has been rejected. Just think of the fraudelent activities flipkart is doing with the customers, they are more inclined towards their sellers and safeguarding them against such grave concerns.

Kindly help me to get my money refunded or my mobile exchanged with some other handsets. I am disgusted with the harassments i am facing for the last 4-5 days, it will be great if you guys can intervene and expedite the process.

Regards,
Avishek datta gupta
[protected]