[Resolved] Flipkart — replacement required in product delivered place pincode 620015

T.Deepan

from Lalgudi, Tamil Nadu

Address:	Bangalore, Karnataka, 560068
Website:	www.Flipkart.com

Order id: od[protected]

I ordered voltas 1.5 ton air-conditioner 5 star rating model no is. 185jy (White color which is mentioned in the bill) from flipkart. I paid rs. 25999 by bajafinserv on 24 march 2018 at 12.35. Pm.
I received wrong product: voltas 1.5 ton air-conditioner 5 star rating model no is 185 ey (R) (Red color different model) on 28.03.2018
I requested flipkart customer care they said they will not replace the product. I got offer price when i place the order. When i place the order, product got confirmed by flipkart. Now without my knowledge how they can send different item. Before place the order they should intimate product is out of stock. Now flipkart is not accept for replacement. I want same product which i had order. Flipkart is responsible for this issue. I am not satisfied.

Order id: od[protected]
Order date:[protected]
Invoice date:[protected]
Invoice number # fabbnr[protected]
Pan: aagcc4236p
Cin: u74900dl2016ptc291626

Total no of packing is two.

Packing details:

1. Indoor unit
2. Outdoor unit

Indoor unit is not packed properly. Packing was opened condition. I asked delivery person, he is not responding me.

I request flipkart to replace wrong product which i received.

I want voltas 1.5 ton air-conditioner 5 star rating model no is. 185jy with brand new packed condition

This issue have led me to become intensely anxious and thus i am not able to focus on the regular activities.

I attached all the documents related to this product.

+4 photos

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May 5, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Apr 01, 2018

Updated by T.Deepan I called Flipkart customer care on 1.4.2018 around 7 o clock. The customer care person suresh is speaking very rudely to me for replacement. He said, we are not manufacture of Voltas. I suffered severely due to this Flipkart issue. I want replacement in which I place the order .( pincode 620015). I want compensate also.

Verified Support

Apr 02, 2018

Flipkart Customer Care's response We will revert on it.

Apr 11, 2018

Updated by T.Deepan ORDER ID: OD[protected] I ordered Voltas 1.5 Ton Air-conditioner 5 star rating model No is. 185JY ( white color which is mentioned in the Bill ) from Flipkart. I paid Rs. 25999 by bajafinserv on 24 March 2018 at 12.35. PM. I received wrong product: Voltas 1.5 Ton Air-conditioner 5 star rating model No is 185 EY(R) (red color different Model ) on 28.03.2018
I am not satisfied.
ORDER ID: OD[protected] Order Date:[protected] Invoice Date:[protected] Invoice Number # FABBNR[protected] PAN: aagcc4236p CIN: U74900DL2016PTC291626
Total no of Packing is two. Packing Details:
1. Indoor unit 2. Outdoor unit Indoor unit is not packed properly.
Flipkart Said, Product is out of stock in your Area (620015), we will deliver the product in other location (621212). I used my money for transport to return the product from thuvakudi (620015) to Perambalur (621212) . I received Product from Flipkart for Replacement on 10.04.2018. I clearly told the Flipkart People to pack the AC unit Properly. But Packing was worst again . I received damaged product. I suffered lot due to flipkart. I want Compensation for my problem. I Shared the snap shot of all

Verified Support

May 05, 2018

Flipkart Customer Care's response Customer raised a concern regarding the product delivered. We have interacted with the customer, however, customer stated that he does not want any assistance and does not want to return the product. Hence, closing the complaint from our end.