[Resolved]  Flipkart — return and refund rejected

Hello there

I have placed a return request for redmi note 7s mobile phone on yesterday 17th because i am facing very much heating issues and also the phone hangs sometimes. Today morning i got a call from flipkart executive saying that a technician will visit to solve my issue and if he can't able to solve it then your product will be accept as a return and you'll get the refund.

The technician visited and checked the mobile but couldn't helped me in any manner.in fact he was unaware by the problem i am facing with this phone and wasn't ready to hear me. He also said that all redmi phones comes with heating issues and nobody can do anything about it. He argued with me for a long time and wasn't ready to accept that there is any problem in my phone. But i am still facing the problem.

And the most strangest thing is that my return and refund got rejected flipkart! I am very much surprised on that! How can flipkart do this to a plus member without confirming? I am seriously want this product to return but i am not getting any type of help from flipkart and it's so called return policy.

Since one hour i am trying to contact the customer care but it wasn't reachable. The return is valid only till today according to flipkart website. I am stuck in between this game of flipkart and their so called technicians who doesn't know anything about technology and mobile and gives silly excuses.

This is my humble request to you that please call me immediately. Call me now! Or call me half an hour later but please call me before 12 a. M. Because i seriously want to return this problem creating product.

I have gone through each and every process provided by flipkart executive and also follows their guidelines then how can they made decision on their own?

It is very very very unfair!

Even there was an option for me to return the product and get the refund then why didn't it happened after making return request?

I am very much annoyed by this unprofessional behavior.

Call me as soon as possible.

Mrinal dev
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