[Resolved] Flipkart — return not accepted (return policy 10 days available) | |||
I have ordered back cover of realme 2. I got the delivery but it is not fit for my mobile. So i have raised the refund. First they are accepted. After 2days i checked that it was cancelled. I am facing this problem in 2nd time of flipkart.. The return policy 10 days time will be there. They are not accepted the product... Earlier also i bought the samsung battery it was duplicate so that time also i raised the refund they not given.. Was this information helpful? | |||
Dec 23, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Nov 20, 2018 Flipkart Customer Care's response We will revert on it.
Verified Support Nov 20, 2018 Flipkart Customer Care's response Customer raised a complaint stating that the product delivered was damaged. We have interacted with the customer and raised a replacement request with the seller. The seller has confirmed the replacement has been initiated on and will be delivered on 22nd Nov 2018. Hence, closing the complaint form our end.
| |||
 1 Comment | |||
Comments
Hi. Thanks for your big cooperation for your customer. It's a very big mistake happened by me and the mistake was I have ordered a phone by flipkart. I have received a msg form flipkart ( e-kart ) on 10th nov. your order will delivered 10th November but still I have not received any order form flipkart and also I have not received any update regarding my order. I have talked with rider on 10th Nov and he said I will not delivered your order because your address not in my location and he said we will deliver your order on 11th Nov. but still I am waiting for my order. Yesterday I have called ur CUSTOMER CARE and they also talk me in casual way. I was very frustrated with your CUSTOMER CARE staff. The way of taking of your staff very pathetic I was very disappointed. Yesterday was my anniversary and I was planed a surprised gift for my wife but you guys totally spoiled my anniversary. This mistake was happened form your side not my side but I have not received any updates from your side this type of service you are giving your customers. This is a worst experience in my life. I will never used flipkart in a future. You don't care of customer feelings because you have lots of customer. Thanks for your ### experience.
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
46547
Pending
0
Resolved
25436
View all 46547 Flipkart reviews & complaints
+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
View all Flipkart contact information