[Resolved]  Flipkart — return of order od[protected]

Address:

560066

Order: od[protected]
Item: samsung guru music 2

I have been placed order, but received the product without battery. When i am trying to place return from mobile application, there is no option under accessory that battery is missing.

I called to customer care and they raised return request behalf of me, when executive came to collect product, there was there is discrepancy between what return request raised by customer care executive and what item missing my end. So he rejected to collect the return product (Sept 7th).

I called to customer care and it got escalated to higher level on same day (Sept 7th) and they said you will receive the call by sept 12th. It got closed with any intimation.

And when i am called to customer they said your account got blocked. Your escalation request has been cancelled.

I am receiving mails that your account got locked with below message for all the products including which there in cart without placing order.

"system have detected that you've been making unfair use of the offers under our token of apology program. This would also mean that you will no longer be able to login to your flipkart account."

Till now i am not getting any clear information that.. Why my account got locked instead of most generic message as above. And customer care ppl are not giving proper information.

Please activate my account and process my return request.

This kind of scenarios will create bad impression on flipkat, we may need to think, if we order from flipkart.