[Resolved] Flipkart — Return of redmi-note-3-silver-32gb

pattnaik88

from Bengaluru, Karnataka

Address:	560100
Website:	www.flipkart.com

I have ordered the red-mi note 3 phone after reading a mixed review from flipkart. Many people said that it has heating issues. And some said that it is not getting heat. One more reason for buying this phone is 16 mp camera. As the phone was released in november 15, i thought the bug would have been corrected now. But after using it i got to know that the problem persists. The camera quality is also not up to mark. If you compare with 13 mp camera of red mi prime is better than red mi note 3. And then i thought of returning it and placed a request for return. After placing the return request i got a call from flipkart executive. The person was very rude over the call and trying to provide false information and denying for return telling its a common problem and the product cannot be returned.

Order number[protected]
Product - redmi-note-3-silver-32-gb

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Feb 6, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2017

Flipkart Customer Care's response Spoke with customer (Debi on [protected]) says facing heating issue with device. Apologized to customer and as checked neither getting option of TV nor of smart check. Hence, with customer confirmation cancelled return so that we can raise fresh return request with TV or smart check test.

Customer agreed. As created new return, TV has been arranged. Informed customer that will receive call in 24 hrs to confirm about TV TAT. Customer agreed and closing the case.