[Resolved] Flipkart — return & refund of mobile purchase online

Siddhant Prabhunath Sharma

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 401305

I had ordered & purchased a Panasonic Eluga Ray700 from Flipkart on 11th November 2017. I got the delivery on 14th November 2017. The Mobile which I got was defected. I called up customer care for return & refund but they convinced me saying that once a technician from Flipkart will visit and troubleshoot the issue and after troubleshooting the issue still not resolved then they will immediately take back the defected piece and refund the amount in the provided bank account. After multiple follow ups I still did not get any resolution. They make fake promises for a Tech visit and continue delaying and postponing. The whole details are attached herewith.

Request you to take strict action and please resolve this issue at the earliest.

+5 photos

Was this information helpful?

No (0)

Yes (0)

Jan 9, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Nov 28, 2017

Updated by Siddhant Prabhunath Sharma A Technician from Flipkart visited today at 12:19 PM and checked the mobile found camera quality poor. Received a Letter of Issue from Technician. The issue is still not resolved.

Nov 30, 2017

Updated by Siddhant Prabhunath Sharma Awaiting for Resolution. There has been no resolution provided against my complaint. Please resolve the issue to the soonest.

Verified Support

Dec 02, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 04, 2017

Flipkart Customer Care's response We would like to inform you that our service engineer has confirmed that the issue has been resolved in your handset. Hence, closing the complaint from our side.