[Resolved]  Flipkart — Return related

Address:

Mumbai City, Maharashtra

I had purchased mobile, Lenovo A700, through flashsale from Flipkart, I had placed an order on 22nd of April, 2015 but later on came to know that it was not the one I was looking for but before I can cancel the order, it was showing the product is already shipped so I thought of taking the mobile and then place a return request. Product was delivered on 24th April on which day I was going out of town for weekend holiday so nobody was at home and I told courier person to give it to our security security person and now when I came back home, I placed a return request and then after 2-3 reminders, got a call from executive that it cant be returned as we have replacement policy for mobiles in case of any damage or any other issue but when I have not opened the box, how can they say that they cant take it back. I dont want this mobile. I could have refused the delivery but it takes long time then to get refund so thought of taking the delivery and then placing a return request. Now, they are not answering properly and they said they cant take it back. Still it's box packed, haven't even opened Flipkart box.