[Resolved]  Flipkart — return request rejected with false reason

Website:

Www.Flipkart.com

This is a formal notice regarding below issue before filing case in Consumer Court.

I had ordered Redmi 5 pro mobile on flashsale by Flipkart on Wednesday 6th June 2018.Complete payment of 16999 rs was made online through credit card.
On 7th June I received a package containing tempered glass in a plastic case.I requested return as per the procedure on same day.I received message stating that I will be contacted within 72 hours.
I wasnt contacted via phone till 11th June.On speaking with customer service executive he said email is been sent and they are awaiting revert.On reverting the email ;I received email from Flipkart stating that there is unusual return history on my account hence they have blocked my account and rejected return request.
i have sent an email asking for any orders that were returned previously from my account as this is not the case.Flipkart has not yet bothered to revert on same.
I am unable to login to my account hence unable to chat with customer care.
I have been trying to get through on toll free number [protected] for past 4 hours.To my surprise its been busy.

This is most worst experience of Flipkart.I have been harrassed enough for 5 days without proper customer service/resolution.

I hereby give you 24 hours to contact me and resolve my query.
If no revert than treat this as a notice before filing complaint in consumer Court.

Order number: OD[protected] [Incident: IN[protected]]