Flipkart — Return/replacement of faulty product | |||||
I had ordered an Acer Laptop from flipkart on 11th May and was delivered the next day as promised but the product was faulty and hence i raised an issue with Acer Contact Centre and was informed to visit a service centre as they were unable to resolve the issue. I visited the service centre on 17th May and was informed that there is an hardware issue with the laptop. They gave me a call report for same The keyboard when connected to the tab switches off, i can use the product as tablet but not a laptop. As a faulty product raised refund request from flipkart. I got a call from flipkart customer care executive who then told me that engineer from there end will visit my place check the product then further procedure will be informed. I told the executive that I have a call report from the engineer I visited please see that you can use that, she said it would be an engineer from there end. Now its been almost a week and I havent received any call from engineer and moreover they mail saying that they have contacted me multiple times but I dont have any miss call alert. I understand multiple times will be atleast 2 or more times. I have escalated the issue to their escalation department and have been assured by Ms. Dolly Jain that te issue will be resolved by today that ie 23/05/2016 eod. Below are the order details. Order ID: OD[protected] Product name: Acer One 10 S1001-19p0 NT.G86SI.002 Intel Atom Quad Core - (2 GB DDR3/32 GB EMMC HDD/Windows 10) 2 in 1 Laptop Incident: IN[protected]] Request your intervention in getting this laptop replaced or the product returned with my amount refunded to my bank account. Thanks & Regards Veena Chawla Was this information helpful? | |||||
Flipkart customer support has been notified about the posted complaint. | |||||
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I would like to return my order no.R[protected] i had bought the anarkali dress from flipkart voonic.com on 24-05-16. Bt d dress was not good i did not liked dress from ur company it s tooo bad. PLs kindly send me the conformetion to my number [protected]. Thank you
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