Flipkart — rewards not received

I won a reward in a quiz time game of flipkart and they promised me to credit this reward by 9 October but didn't not received yet. After complaining with flipkart customer care they promised me to credit this reward by 15 October but they again cheated me. Now without giving any reason they blocked my account in game zone which is truly unfair with me.
+2 photos
Was this information helpful?
No (1)
Yes (1)
Flipkart customer support has been notified about the posted complaint.
Oct 18, 2019
Updated by avinash.1394
Only thing i did was switched my account to my other number account.
Is it wrong in doing so?
I didnot do anything apart from it.
Oct 18, 2019
Updated by avinash.1394
One of Flipkart customer representative promised me to unban my I'd in 24 hours but that didn't happen.
Oct 19, 2019
Updated by avinash.1394
My email id is avinash.[protected]@gmail.com
Verified Support
Oct 19, 2019
Flipkart Customer Care's response
Hi Avinash,

We are writing to you about your game zone issue.

We are sorry to let you know that we've got a confirmation from the seller that as per the terms and conditions of the contest you are not eligible to play the game in-game zone.

Sellers and Flipkart reserve the right to disqualify You from the benefits of this Contest.

The terms and conditions also say if you try to play using multiple accounts in the same device or same account in multiple devices, the seller has all the rights to disqualify the account from the benefits in terms of fair play.

We would like to thank you for being patient while we worked on this.
Oct 19, 2019
Updated by avinash.1394
Flipkart has blocked my account ([protected]) for game zone.

Only thing i did was switched my account to my other number account.
Is it wrong in doing so?

I didnot do anything apart from it.

I have sent mails after mails but they are not taking and response nor they are replying to my mails.
Also i tried calling them but it seems their all agents are busy from last 5 days continuously

Kindly help as flipkart customer care is worst.

Complaint comments 

Comments

I have also have same problem and having issue not giving reward and they are not allowing to play game and I have complained 10 times and they don't solve and also file on them also
Kushalrr's reply, Jul 7, 2021

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46700
    Pending
    0
    Resolved
    25440
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information