[Resolved] Flipkart — samsung 6.2 kg with monsoon feature fully automatic top load grey (wa62m4100hy/tl 01) | |
Dear sir/madam I placed an order for samsung washing machine on 23rd november. Order od[protected] However, when the engineer from samsung mr. Rahul came for the installation, he found that the product was damaged. It had dent on the body. He asked me to place return request. Then started the unending cyclic ordeal of calling customer care, return request raising, wishmaster declining to pick up order, return being cancelled, again raising the request and so on. For past one month i have called innumerable times to customer care and flipkart exceutives but till date the solution is not provided.\ The time is given for latest pickup was 3rd december and now its also cancelled. I request you to please look into the matter now else i will have to file a complaint to higher authorities and indian consumer complaint forum. Was this information helpful? | |
Jan 31, 2020 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Dec 04, 2019 Flipkart Customer Care's response We will revert on it.
Verified Support Dec 30, 2019 Flipkart Customer Care's response Hi, We are sorry for the trouble caused. The seller has confirmed that a refund has been completed on 04 Dec 19. It would have reflected in your debit card by 05 Dec 19. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell. Your kind understanding is appreciated.
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Order id OD[protected]
Delivery date was 24 but still not delivered