Flipkart — samsung a50 mobile (network issue)

Viccky Dhiman

from Mumbai, Maharashtra

Address:

New Delhi, Delhi

I am buying samsung a50, date - 12 oct 2019, order id (Od[protected]. Recived - 14 oct 2019 this mobile & i m face big network problem (Some time lost singnal this mobile). I am complaint flipkart 18oct2019, complaint id no. (Id[protected]).& not solve my problem. I am again complaint two time but not solve my problem. I am going samsung care janakpuri west 24 oct 2019, same problem show this mobile in care center & 4 failer this mobile software & hardware relative. This is mobile not 100% good working. Please replace & return if any ur choice. Please slove my complaint.

Thanks
Vicky dhiman

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2019

Flipkart Customer Care's response Hi,
We're sorry to hear that you're facing issues with your Samsung Galaxy A50 (Black, 64 GB).
We'd like to let you know that the technician has confirmed that the issue has been resolved in your device. Hence, the seller will not be able to accommodate the return request. However, if you are facing any issues with your product, kindly contact the brand authorized service center so that they will help you out.
Your kind understanding is appreciated.

Oct 27, 2019

Updated by Viccky Dhiman I went to samsung authorized service center. ( QDIGI Services limited on 24th OCT, 2019...Service center executive available there... told me that phone has for failure issues... software or hardware. He assured me that will repair the phone even it requires replacement if any part. But here I must tell you that the technician came from your side.assured me that he was repaired the same. I am unable to understand that how could be repair the phone without using any mobile charging or repairing device. He met me twice in first meeting, he told me that phone has battery issues, in second meeting, he told that phone has network issues. He said that he would format the phone and it would start working properly. He returned me the phone ..He didn't bother to format it even he also said that have would be no replacement for the phone. Flipkart couldn't contact me third time, so you cancel my return request. It was a ridiculous reply to a flipkart plus member ship holder. Samsung has discussed my phone problem.. online you can check it. I sent you the snapshot of the same. I request you to get the phone replaced as soon as possible keeping all the discussed points in your mind.
Regards