[Resolved] Flipkart — Samsung cover

Syed Safdar Azeem

from Delhi, Delhi

Address:	Faridabad, Haryana, 121001
Website:	www.flipkart.com

Order ID: OD[protected]
Product: D'clair Book Cover for Samsung Galaxy Tab 4 T231

I ordered Samsung Galaxy Tab 4 cover as a gift for my friend who lives in different city and it got delivered on 24th Dec evening, when I met my friend and gave him that it was found that the cover size is smaller than the device, I contacted Customer care on 4th Morning through email and I was suggested that due to 10 days return policy they are not going to entertain my request.
I requested them again on the mail that it was just the 11th day and they can be so flexible to exchange this product with the correct size but they again replied with the same set of lines.
I made a call to the customer care and was again told the same thing.
I agree that, I contacted them on the 11th day and that was just because I had to postpone my plan to go my friend's city.
I am not looking forward for the return it's just the exchange that I want with the correct size.
Need help in this regard to at least allow me to exchange this with the correct size else this item of Rs. 435 is a total waste for me.

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Apr 13, 2017

Complaint marked as Resolved

Not resolved, how can this said to be resolved when the issue is still pending.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2017

Flipkart Customer Care's response Have called thrice on the number provided on account for order number OD[protected] since morning, customer is disconnecting the call.

Jan 06, 2017

Updated by Syed Safdar Azeem Please call on [protected] that number thru which the order was placed is not with me now.

Verified Support

Jan 10, 2017

Flipkart Customer Care's response Spoke with customer, says placed order for wrong model and want to get it exchange. that too post return policy, customer want to return the product. Apologized and informed as there is no issue with product and as the same product delivered to him, which he have placed order for, we will not be able to take back the product. Closing the case.