[Resolved] Flipkart — Samsung F62 mobile overheating problem

sandeep5182

Jun 13, 2021

Address:

I have purchased Samsung F62 mobile phone on 27th May 2021 and from the same day i am facing overheating problem .It was ordered through flipkart on 19th may 2021 .I raised the issue on the very next day and requested for the refund for the same since it had no replacement option available. Flipkart considered the issue and after the tech visit I got a message that your return request is rejected. it can't be used without headphone as it is heating so much.I am a Fipkart plus member .I am purchasing around Rs 1 lakh on flipkart per year so I expect you will consider my grievance as soon as possible.

Date of incident:- 10th june 2021.(tech visit)
Model number:- SM -E62SF/DS
S/N :RZ8R32DK4TK
IMEI :350641/03/447156/2
IMEI:351945/21/447156/8

I request you to either replace the phone or avail me refund for the purchase. As this is my hard earned money and I purchased this phone for Rs. 17, 249.

Your prompt support will be highly appreciated.

+2 photos

Was this information helpful?

No (1)

Yes (0)

Aug 12, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2021

Flipkart Customer Care's response We will revert on it.

Related Flipkart reviews

View all 46548 Flipkart Reviews

Comments

Kanchar satishkumar

Aug 12, 2021

I had purchase Sumsung mobile F 62 online through Flipkart received on 25.07.2021, this mobile over heatig and touch problem and I have replacement complaint to Flipkart on 27.07.2021. I have waiting for 5days not check the techcian and I had call customer care I asked to flipkart person what about replacement? He said that they will be reached a few days. But I have asked to flipkart person my product will be refund not replacement. he said that first of you cancelled replacement and next 1 or 2 hours will show refund option. I had replacement cancelled, next I have wait 1 and 2 many more hours 24 hours but not shown the refund option. Again I have call to Fliptkart customenr care, another person tell that once you cancelled replacement, no chance to refunded. I said that to customer care person your person tell that I did the cancelled. (My voice and flipkart person voices recording at flipkart customer care.) and I have fight to flipkart when they have my product returned option given one week back still not replacement. Daily Icall to customer care they said will concerened tomorrow. I have provide me and flipkart answers.
Kinldy correct justice from you and my mobile reiplacement .