[Resolved] Flipkart — samsung galaxy j5 prime mobile not received in the box

Ashwini Bihari

from Kolkata, West Bengal

Address:

801503

Samsung galaxy j5 prime ka delivery 27 october 2017 ko hua jisme mobile nahi tha. Mai 27 october se daily customer care se baat karta hu. Daily 24 hours wait karne ko kaha jata hai lekin solution abhi tak nahi mila. Bola jata hai aapke id pe replacement nahi ho sakta.. N problem solve hota hai or n mera payment hi wapas ho raha hai.. Ye bhi nahi batate ki kabtak solution denge.. They do not even have the courtesy to contact me to resolve the issue. Please help me resolve this issue and get refund of my hard earned money.. Attachment the email...

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Dec 13, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Oct 14, 2017

Updated by Ashwini Bihari Dear Customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 17 Oct, 9:00 PM.

Thanks,
Flipkart Customer Support

but flipkart customer care asking cancel my problem why...

Verified Support

Oct 15, 2017

Flipkart Customer Care's response We have interacted with the customer, as our systems have detected an unusually high number of returns in your purchase history, return request has been canceled. Closing the case.

Oct 18, 2017

Updated by Ashwini Bihari Dear Customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 17 Oct, 9:00 PM.

Thanks,
Flipkart Customer Support
But 18/10/2017 time 5:50 pm my problem not solve...why?

Verified Support

Nov 10, 2017

Flipkart Customer Care's response We would like to inform you that your request for return can not be initiated due to high number of returns. Hence, closing the complaint from our side.

Verified Support

Nov 10, 2017

Flipkart Customer Care's response We would like to inform you that your request for return can not be initiated due to high number of returns. Hence, closing the complaint from our side.