Flipkart — Samsung S9 didn't get delivered which I ordered on Bill

Arya Jitesh

Address:	Bengaluru
Website:	www.flipkart.com

I have ordered on 20 march, 2020 a samsung s9 during a sale from flipkart before the lockdown initiated. Flipkart have charged me full payment on our credit card but still i haven't received my order until now.
I have been calling their customer service since last 2 months but they always lies to me or doesn't give me clear answer.
The funny thing is that their advisor don't even know the exact reason why the handset in not being delivered and where it has been stuck.
I am been # paying emi from last 2 months and this # flipkart is not solving my issue and not delivery it my phone. I need this to be escalated to the ceo of flipkart kalyan krishnamurthy (Ceo).

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Flipkart customer support has been notified about the posted complaint.

May 21, 2020

Updated by Arya Jitesh Received this message,
Flipkart Update: Sorry, the delivery for your Samsung Galaxy S9 (Midnight Black 64 GB) has been delayed due to logistical constraints. Rest assured, we are working with the courier service providers to have the product reach you by 30 May 2020. Thanks for your patience. Regards, Flipkart

Then received email promising that I will receive the order by 30 May 2020.
Why Different answer am I getting from Flipkart you stupid people, I know you guys have been messing up with our order who ordered before the lockdown during a offer which was available on your website.

I am attaching the email which I received in a image.
This Flipkart is just playing with us and not delivering the solution. STUPID FLIPKART SERVICE

Verified Support

May 22, 2020

Flipkart Customer Care's response Hi, Thanks for writing in. We are sorry for the trouble you had to go through. However, we're writing to let you know that the courier service provider has confirmed that the shipment of "Samsung Galaxy S9 (Midnight Black, 64 GB)'' will be delivered to you on or before "30th May 20''. Due to nationwide lockdown because of COVID-19, services have been paused. We are trying our best to serve you as soon as possible. You can expect more updates once it is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN Now you can track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt-out later if you like.

May 29, 2020

Updated by Arya Jitesh The tracking details has still not updated on the website
What shall I do?
Just let me know that will I be receiving the my Handset or shall I cancel my order?