[Resolved] Flipkart — samsung s9+ hardware issue

BharatSingh

from Mohali, Punjab

Address:

H.no 781, second floor, phase 7., Mohali, Punjab, 160062

My brother order samsung s9+ phone from his account. There is a line shown inside the screen. They arranged two technical visits but every time they closed my request by saying that software is working good. I always told them this is a hardware issue but they are not listening to me and they again arranged a technical visit 3rd time by saying that unless technical says phone is not good they can't replace it.
Technical always provided false update to them and now again they are trusting seller to define the real condition.
Why they are not taking any action against these false technical engineer??
I need this phone to get replace. I need value for my hard earned money.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Nov 17, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint stating that there is an issue with product delivered . We have interacted with the customer and raised a return request with the seller for the refund of the order. The seller has confirmed that the refund has been completed on 16 Oct 19. Hence, closing the complaint from our end.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the delivery of the order. We would like to inform that the seller has confirmed that the replacement order is delivered on 16 Oct 19.Hence, closing the complaint from our end.