Flipkart — Selling partial products

Address:

Pune, Maharashtra

Hello Team, I ordered Canon EOS M Mirrorless camera from you guys on Big Billion Day and order number is :OD[protected] . I was been told that whatever Canon ship with this product is been offered to customer . Now i got the product and external flash is been missing . Before i ordered, i was been told that it will contain everything what Canon sell at their store . I got it confirmed from Canon store(s) and got confirmation that they do have External Flash . It is nowhere mentioned in either flipkart website or on Canon that External Flash is in box accessories . When asked from Canon, they mentioned that it is part of Camera so we don't mention as In-Box . But now i didn't got the same from Flipkart and i spoke with sales team, they mentioned that we have given everything what is mentioned on website . After numerous explanation, they have escalated it to next level and have asked me to wait for 3 days . If you are offering the discount, it doesn't mean that you have to take down 6K of product from the device . Strangely, when i check your website now, you guys have started showing external Flash as in box accessories and headline separately mention that it has external flash, however now the price is 20 K . Note : External Flash is not accessory for Camera rather it is the part of Camera .You can check on Canon website and they dont mention it as in-box Here is the link http://www.flipkart.com/canon-eos-m-mirr…/p/itmdv58g2dzbhqnh I need to have the issue resolved at the earliest and yes i am not gonna refund the Camera.