Flipkart — Serial no and barcode has been scratched

Address:

Asansol

Date of incident : Tue, 3rd Nov, 2020
order id : OD[protected]
Seller: Harvey Traders

product link: https://www.flipkart.com/herbalife-afresh-energy-drink-tulsi-flavor-50g-pack-2/p/itm5dd0fba843db4?pid=ESRFZJJMZHWT...⇄

desirable resolution : replace the product /refund
when i opened my order packing, i found that the serial no has been scratched, as well as the bar code also. and that too in both the container i received.
So i am unable to check that its original product or not .
i tried calling many customer executive they called they listen the problem and ask me to wait on call, after that the call was automaticlally cut.
please look into matter